WebCare Support & Maintenance
Ongoing support & maintenance for your website so you can focus on more important matters – like keeping your parents, donors, and customers happy.
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Ongoing support & maintenance for your website so you can focus on more important matters – like keeping your parents, donors, and customers happy.
Making updates and moderating activity is time consuming. Let us handle your updates carefully and securely so you can focus on your business.
Is that image not in the right place? Did updating a plugin break something on your website? We’ll fix things before you even know it’s a problem.
Get expert advice on how you can improve user experience, optimize speed, and make changes that will increase traffic to your website organically.
With decades of experience protecting websites from hackers, retrieving lost data, and patching updates, you can sleep easy knowing your website is in good hands.
Every change made to your site is backed up remotely to Google Cloud, the most trusted data storage platform in the world. We have a fully-tested on-demand restore process to ensure any of the 30 days of backups we retain can be restored right away at your request.
We have zero tolerance for faulty plugins, poorly-written themes, massive images, and insufficient web hosts. Our top priority will be making sure your desktop and mobile users don't leave your website before it's done loading.
Your organization is always growing and so should your website. That's why your monthly report will include expert advice on ways to help turn its goals into reality. We’ve helped hundreds of clients improve their online presence and we can’t wait to help you, too!
Plans & Prices
Take any of our WebCare plans on a 30-day test drive and, if you’re not completely satisfied with our professional care and attention to detail, we’ll give you your money back.
A team you can trust
We love our clients and pride in every site we maintain, treating each and every one like it was our own.
We can help resolve bottlenecks on your site, increase conversions, and boost overall performance.
Our developers utilize best practices and have extensive experience building custom themes & plugins.
Think of it like an insurance policy for your website. Not only will you have a team of experts available 24/7/365 but we’ll make sure your website is up-to-date, secured against hackers, and always improving.
That depends on how much help you need. Each plan has a limit on the number of hours our experts are available to you. We’ll let you know as soon as you’ve reached your limit and, if you need more help, additional hours you can purchased. Alternatively, you can upgrade your plan to the next tier.
WebCare Support is based on a monthly cycle. Every month, WebCare hours reset and do not roll into the following month. When a task is submitted and there are no hours available, it’s placed in a pending status until the cycle renews. You can also purchase additional WebCare hours for time-sensitive tasks. We make it a point to use up all available hours thoroughly and wisely.
We take security very seriously and implement a laundry list of precautions to prevent such an attack. However, in the unlikely event that your website is compromised, we do charge a modest $100 service fee to clean the malware from your website and restore what was lost. This is a significant savings compared to paying a-la-carte for similar services from other providers.
We have you covered with two options. You can either upgrade your plan to the next tier or you can purchase additional hours if you don’t think you’ll need the added hours on a recurring basis.
We do everything we can to make it as easy as possible for you to get support. If you need assistance, please send a direct email, any time, to support@ux.studio.
All of our support clients are granted access to a private UX Studio Dashboard for easy collaboration. From there, you can submit new requests, collaborate on existing ones, and monitor our progress.
Our support hours are 9am – 5pm ET, however, we’re available 24/7/365 for critical tasks that need immediate attention.
Can’t wait? Call Monday – Friday, 9am to 5pm ET at: (401) 332-3349
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